Legal
Privacy Policy
Effective September 14, 2026
Cakewalk AI Inc ("Cakewalk", "we", "us") builds and runs websites, website chat, booking and text messaging for small home-services businesses. This policy explains what information we collect, how we use it, and the choices you have. It covers cakewalk.ai and the service we provide, including the websites and assistants we operate on behalf of the businesses we work with.
Information we collect
When you contact us on this site
If you request a preview, we collect what you enter in the form: your business name, city, your name, mobile phone number, email address, and any note you add, such as a link to your Google listing or current website.
About businesses we build for
To build a preview site we use publicly available information about the business, such as its Google Business listing (name, category, hours, services, photos and reviews) and the content of its existing website. If a business keeps its site, we also collect what the owner gives us to run it: contact details, domain, schedule, instructions and answers sent by text, and billing details handled by our payment processor.
From customers of those businesses
When someone uses a website or assistant we run for a business, we collect what they share to get help: their name, phone number, email, address or city, a description of the job, the messages they send, the estimate or callback times they choose, and a record of whether they agreed to receive text messages.
Site usage
We count page views and button clicks per page, per day, and the website that referred the visit. We do not use cookies for analytics and do not track individual visitors across pages or sites. The chat on business websites keeps the current conversation in your browser's session storage so it survives a page reload.
How we use information
- To build and show preview websites and to run the websites, chat and booking for businesses that keep them.
- To answer customers on a business's behalf, pass their requests to the business, and send the business lead alerts.
- To send text messages people have agreed to receive, such as booking confirmations and reminders, and to contact business owners about their preview or account.
- To operate, secure, troubleshoot and improve the service, and to meet legal obligations.
How information is shared
We share information only with the service providers that help us run the service, and only as needed to provide it: hosting, text messaging carriers and messaging providers, providers of the AI models that process messages to write replies, and our payment processor. Information a customer shares with a business's website is made available to that business.
We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
We may disclose information if required by law, or to protect the rights and safety of our users or the public.
Businesses' customer data
Information about a business's customers belongs to that business. We process it on the business's behalf to run its website and assistant, and a business can export its content, photos, leads and bookings at any time.
Google Calendar
A business owner can choose to connect their Google Calendar. If they do, this is exactly what we access and why:
- Free and busy times. We check when the owner is busy over the next 31 days so the assistant only offers customers times they're free. We receive only start and end times, never event titles, descriptions, locations or attendees.
- Booking events. When the owner confirms a booking, we add one event to their calendar with the customer's name, the job, their phone number and address, and we remove that same event if the booking is cancelled. We never read, change or delete any other events.
- Their Google account email address, so the owner can see which account is connected.
We store only what's needed to keep the connection working: an encrypted access token from Google, the account email, and the IDs of the events we created. Free and busy times are held in memory for a few minutes and are not stored.
We use this information only to offer free times and keep bookings on the owner's calendar. We don't sell it, share it, use it for advertising, or use it to develop or train AI models, and our staff don't look at it except to provide support the owner asks for, for security, or when the law requires.
AI and your Google data. The assistant is powered by Anthropic's Claude models, run through Amazon Bedrock. The only Google Calendar information it ever sees is derived availability: the open time slots we calculate from free and busy times. It never sees event titles, descriptions, locations or attendees. Amazon Bedrock doesn't use prompts or responses to train models and doesn't share them with model providers. We don't transfer raw, aggregated or derived Google user data to any AI service that trains on it, and we never use it to create, train or improve AI or machine-learning models, ours or anyone else's. No other AI service we use receives Google user data.
The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
Cakewalk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
The owner can disconnect at any time by texting CALENDAR OFF to their assistant or by removing Cakewalk in their Google account settings. When they disconnect through us we delete the stored token and cancel our access with Google. Events we already added stay on their calendar.
Retention
We keep information for as long as needed to provide the service. Preview sites that are not kept are taken down when the preview period ends. Detailed logs of message processing are kept for a limited period for troubleshooting and then deleted. When a business cancels, it can export its data, and we delete it on request.
Your choices
- Reply STOP to any text message to stop receiving texts from that number. Reply HELP for help.
- You can ask us to access, correct or delete information about you. If your information came through a business's website, you can also ask that business.
Security
We use reasonable technical and organizational measures to protect information, including encrypted connections and restricted access. No system is perfectly secure, so we cannot guarantee absolute security.
Children
The service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. When we do, we'll change the effective date above, and for material changes we'll notify business owners by text or email.
Contact
Cakewalk AI Inc. Email us at hello@cakewalk.ai, or reply to any message you've received from us.