ChatGPT
How to claim your business in ChatGPT
Sign in to ChatGPT, open Business Hub from the sidebar, search for your business and select its listing, then verify by phone, business email, website domain or Shopify. After OpenAI approves the claim, complete identity verification with Persona to edit your details and see insights.
1. Find your listing
Sign in to ChatGPT and open Business Hub from the sidebar. Search for your business by name, select the listing that matches, and confirm which ChatGPT account will manage it. Local businesses can currently claim only an existing U.S. listing.
2. Verify the claim
ChatGPT shows the methods it can offer your business:
- Business phone: a code by text or automated call to the number shown
- Business email: a code to the email address associated with your business
- Website domain: add a TXT record to your domain's DNS, then select Verify domain. If somebody else manages your domain, ask them to add it
- Shopify, for Shopify stores
3. Wait for approval
OpenAI reviews the claim and emails you its decision, or asks for more information.
4. Verify your identity with Persona
You need this before you can publish changes, see insights or create an agent. You may need a government-issued ID, business registration information and proof you're authorized to represent the business. The blue check appears only once Persona verification is approved, not when your claim is.
5. Keep your details matching everywhere
OpenAI's policy says your name, category, address or service area, hours, contact details and services must be accurate and kept current. Use exactly what's on your licence, your website and your Google profile: when Persona checks fail, mismatched names and addresses are the usual reason.
If it's already claimed or locked
- Already claimed by someone else: open the profile, select the ••• menu and choose Dispute ownership
- "Contact support" shown: the listing is locked, so request help from there
- An agency helping you: the admin who claimed it can grant the agency access in Business Hub, so never share your own login
Ready to claim your business in ChatGPT? Free check: what ChatGPT says about you, which ways of verifying will work, what to fix first, and your profile text written for you.
Check my businessQuestions
How long does it take to claim a business in ChatGPT?
OpenAI doesn't publish a time. It reviews each claim and each Persona verification and emails you its decision.
What do I need to verify my business in ChatGPT?
Access to your business phone, business email or website's DNS for the claim, then a government ID, business registration information and proof you represent the business for Persona.
How do I get the blue check on my ChatGPT business profile?
Complete Persona identity verification. Claiming alone doesn't add the blue check.
Sources
- OpenAI Help Center: setting up your business on ChatGPT: “Use one of the verification methods offered for your business, such as phone, business email, website domain, or Shopify.”
- OpenAI: Businesses in ChatGPT policy: “Do not impersonate a business, create a fake or duplicate profile, or misrepresent ownership, affiliation, credentials, or endorsements.”
- OpenAI: Introducing Businesses in ChatGPT (November 10, 2026): “Through Business Hub, businesses can claim their business, manage their information, and see insights on how people engage with them on ChatGPT.”
More guides: Businesses in ChatGPT: what it means for trade businesses · How to see if ChatGPT is mentioning your business · ChatGPT Business Agents: can a trade business have one?